Q1. What kind of USB charging cables should I use with this charger?

To ensure complete safety and best performance, we strongly recommend using your device's original cable or a third-party certified cables.

Q2. What is the difference between super charging port and standard port?

Super charger Ports: Can charge any device at speeds of up to 2.4 amps, will automatically determine your device's optimum input and provide it accordingly.

Standard Ports: Capable of charging most Android phones and iPhones with iOS 5 or later at full speed as well as many other devices.

Q3. What if the JBN Desktop Charger is not charging my device(s)?

A. Check to ensure that your device is USB-powered with a power input of 5V and between 0 and 2.4A.

B. Check to ensure that the power cord isn’t broken, is connected to an active wall outlet and also firmly connected to the BJD Desktop Charger .

C. Use a different usb cable to double check. If the issue is our wall charger, please feel free to email us.

Q4. How do I check my device’s input current and voltage?

Please refer to your device’s user manual, original OEM charging adapter, or contact the manufacturer to determine this information

Q5. My device charges at 1 Amp, will this charger’s output harm it?

No, the charger will only supply the maximum charge current allowed by your device up to 2.4 Amps from each port. That is to say, if you use a 2.4A charger with a device drawing 1A, it will only draw 1A.

Q6. How can I find the same power cord if I lost the original one that came with the 25w charger?

It is a standard 2-prong power cord, they're easily available online. If you can't find it online please contact our customer care team.

Q7. When the charger is plugged into an outlet but has no devices plugged in, will it consume power? What is the standby power consumption?

The charger will consume almost no power in this state. Its standby power consumption is rated at <0.5W.

Q8. Can the charger ports work at the same time when I do a wireless charging?

The charger ports can work at the same time with the wireless charging.